Returns Information
Order Cancellations:
You may cancel your order within seven days of placing the order. Please notify us by email of your wish to cancel.
If you have already received the goods or your order has been dispatched by the time you cancel, you must send the goods back to us at your own cost and risk. Please make sure all products are unopened and in a re-sellable condition, with all packaging seals intact. If the returned goods are not sufficiently packaged and are damaged on return, we will need to charge for the item(s) in full.
If delivery is refused by the addressee, you are entitled to a refund minus the actual p&p charges incurred sending out the original order. Please note that on larger and heavier items delivered by couriers, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.
Returns Address and Process
Please ensure that all returns are sent to the address below. Failure to do so will result in delays in processing delays. Please also include your name and order number with the return. Address below:
Returns Dept,
Na'vi Organics,
Well Being Shop,
Acharacle,
Argyll,
PH36 4JL
Once we receive the goods back here, provided they are received by us, and in the same condition they were sent to you in, we will refund you the full cost of the item(s). Please note that we retain the right to charge a 15% restocking if the item(s) shows any signs of superficial damage, or where orders have been made up specially. All postage and packing costs are non-refundable if your order has been dispatched by the time you cancel. Where the order placed has totalled over £50 and the customer has not been invoiced the actual postage cost, our actual p&p costs will be deducted from the final amount refunded. Refunds may take up to 10 days to process.
We trust you will have no need to cancel, and will enjoy all the items you buy.
Damaged goods in transit:
If any goods are damaged in transit, please take a photo and email us. We will then be happy to offer a discount or send a replacement.
Exchanges:
Exchanges are available on unopened items. If you would like to exchange any items, please contact us within 7 days of receiving your order and return all items in a re-sellable condition within the next 14 days. Please make sure all products are unopened and in the same condition they were sent to you in, with all packaging and seals intact. If returned goods are not sufficiently packaged and are damaged on return, we will not be able to offer an exchange and you will be charged for the item(s) in full.
You will be responsible for the cost of returning the goods. There may be additional postage costs to send the exchange, depending on the weight and cost of the item. We will confirm this when you contact us to advise you would like to make an exchange.