Na’vi delivers to UK, European and International customers with the following delivery options:
UK Standard: FREE (or £2.95 flat rate, if the order total is less than £50)
Usually 3 - 5 working days to any UK address including Channel Islands and Isle of Man. Although please allow up to 14 working days for delivery, as Royal Mail are not as good as they used to be!
UK Expedited: £4.95
Usually 1 - 3 working days to any UK address including Channel Islands and Isle of Man. Although please allow up to 7 working days for delivery, as Royal Mail again have become rather unreliable of late.
Europe: from £4.95 - price increases with weight
Standard Delivery Only - Usually 5 -10 working days. Please allow up to 21 working days for delivery.
International: from £4.95 - price increases with weight
Standard Delivery Only - approximately 7 - 14 working days. Please allow up to 21 working days for delivery. Any fees charged by customs are the sole responsibility of the customer.
Delayed / Lost orders
Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries will take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Na’vi are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Some deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on explaining where and when you should collect it. If you do not collect your parcel within a specified time-frame (usually 7 days or after 3 delivery attempts), the parcel will be returned to us. You will be responsible for the cost of resending the parcel.
We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours. Orders received after 11am or on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
In the event that a product that you have ordered is out of stock, we will contact you as soon as possible. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay the delivery cost to re-deliver your order to a corrected address.
Delivery Returned or Refused
If delivery is attempted and you are not in to receive your order, you will be advised by the carrier of where you can either collect your order or arrange a re-delivery. If you do not arrange this within a certain timescale, the goods are likely to be returned to us. When this happens (or if the delivery is refused outright by the addressee), you are entitled to a refund minus the actual p&p charges incurred sending out the original order. Please note that on larger and heavier items delivered by couriers, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.
If you would like any additional information about deliveries to the UK or internationally, please, contact us.