Returns, Refunds and Exchanges

Order Cancellations:

You may cancel your order within seven days of placing the order. Please notify us by email of your wish to cancel.

If you have already received the goods or your order has been dispatched by the time you cancel, you must send the goods back to us at your own cost and risk. Please make sure all products are unopened and in a re-sellable condition, with all packaging seals intact. If the returned goods are not sufficiently packaged and are damaged on return, we will need to charge for any damaged items in full. All returns need to be back with us within 30 days of the delivery date to applicable for refund.

If delivery is refused by the addressee, you are entitled to a refund minus the actual p&p charges incurred sending out the original order. Please note that on larger and heavier items delivered by couriers, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.

Returns on orders over £50 (free shipping)
If a returned order had free shipping applied for being over £50, and after the requested refund, would no longer qualify for free shipping, the shipping cost will be also deducted from any refund. This also applies to full order returns, where we would need to deduct the shipping cost from the refund. Unfortunately we have no way to reclaim these costs.

Returns Address and Process
Please ensure that all returns are sent to the address below. Failure to do so will result in delays in processing delays. Please also include your name and order number with the return. Address below:

Returns Dept,
Na'vi Organics,
Well Being Shop,
PH36 4JL

Once we receive the goods back here, provided they are received by us, and in the same condition they were sent to you in, we will refund you the full cost of the item(s). Please note that we retain the right to charge a 15% restocking if the item(s) shows any signs of superficial damage, or where orders have been made up specially. All postage and packing costs are non-refundable if your order has been dispatched by the time you cancel. Where the order placed has totalled over £50 and the customer has not been invoiced the actual postage cost, our actual p&p costs will be deducted from the final amount refunded. Refunds may take up to 10 days to process. 

We trust you will have no need to cancel, and will enjoy all the items you buy.

Damaged goods in transit:
If any goods are damaged in transit, please take a photo and email us. We will then be happy to offer a discount or send a replacement.

Exchanges are available on unopened items. If you would like to exchange any items, please contact us within 7 days of receiving your order and return all items in a re-sellable condition within the next 14 days. Please make sure all products are unopened and in the same condition they were sent to you in, with all packaging and seals intact. If returned goods are not sufficiently packaged and are damaged on return, we will not be able to offer an exchange and you will be charged for the item(s) in full.

You will be responsible for the cost of returning the goods. There may be additional postage costs to send the exchange, depending on the weight and cost of the item. We will confirm this when you contact us to advise you would like to make an exchange.

Vouchers, Discount Codes & Gemstones
Discount codes must be used at the time of checkout - we have no way to add a discount code once the order has been placed.  Only one discount code can be used at a time during checkout, so for example a discount code redeemed via the gemstones program cannot be used in conjunction with any other discount code. 

Please also note that once a code has been generated from your gemstones, we are unable to cancel the discount code and reapply the gemstones. We cannot add gemstones to your account retrospectively, after placing an order. Therefore it is a requirement that an account is created before placing an order if you wish to collect the gemstones generated from the order.​